Regular Recruitment Info

​③Person in charge: Ms. Anna Kueh

 ②Job Description/Hiring Criteria:

  • Strong professional verbal, interpersonal, guest relations, and etiquette skills in person, over e-mail, and on the telephone

  • Ability to multi-task and balance priorities

  • Intermediate computer proficiency with the ability to learn

  • Ability to work a flexible schedule including evenings, holidays, and weekends

  • Fluency in the Japanese language (speak, read, write)

  • Ability to communicate in English (speak, read, write)

  • High school diploma or equivalent

INTERCONTINENTAL KUALA LUMPUR (Hotel)

Phone Number:+603 2782 6209

Pullman Kuala Lumpur City Centre Hotel & Residences (Hotel)

 ②Job Description/Hiring Criteria:

  • Permanent (Contractual Basis)

  1. Position: Japanese Sales Manager

  2.  Experience in Hotel sales is required for this position.

  3. Ability to speak a decent English language. Other languages would be an added advantage.

  4. Strong client database with local and overseas Japanese companies.

  5. Strong customer service personality.

  6. Strong self-confidence.

  7. Able to meet tight dateline.

​③Person in charge: Mr. Andrew Yap (Learning & Development Manager)

Phone Number:+603 2170 8621

Agoda International (M) Sdn Bhd (Online Travel Agency) 

 ②Job Description/Hiring Criteria:
 

  • Roles & Responsibilities:

  1. You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).

  2. Professionally handle high volume of inquiries from clients and customers. 

  3. You will be accountable for meeting individual (KPIs) and team goals.  

  4. Understand and deliver business strategies and improve customer services through the execution of self-service.  

  5. Continuously identify work process improvements.

  6. Communicate to Team Leaders and (or) Manager.

  7. Perform office-based administrative duties whenever required.

  8. Must demonstrate a high degree of integrity and confidentiality

  9. Maintain confidentiality of customer information at all times.

  10. Take ownership of issues and concerns of customers, including operational issues, pricing/invoice queries etc.

  • Qualifications:

  1. We are looking for individuals that have an excellent command of spoken and written Japanese & English.

  2. Native speakers: JLPT N1 qualifiers

  3. Experience in customer service roles is desirable. Past working experience in contact/call centre preferred.

  4. Personality traits: Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal-focused.

  5. Customer service skills: Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.  

  6. Analytical thinking and high problem-solving skills.

  7. Stress tolerance and able to work under pressured environment.

  8. Willing to work in shift rotations (am/pm shift), and 9 hours from 6 am - 12 am. 

  9. Able to work on public holidays and weekends.

  10. Required to have own transportation arrangement because we are on a shift rotation basis.
    In return, Agoda will: - Offer an attractive annual salary + subsidized parking rates (above market rate)
                                   - Provide a 5-day working week, and 5 days of the week
                                   - Set up medical coverage (outpatient and inpatient)
                                   - Provide 4 weeks’ comprehensive paid training
                                   - Provide attractive staff discount
                                   - discounted hotel accommodation anywhere in the world!
                                   - Leadership development
                                   - Dress code: smart and casual every day!

  11. Visa sponsorship & relocation package provided  

Phone Number:+601 6236 9717

​③Person in charge: Dennise Choo

© JSAMマレーシア日本人学生会

  • Facebook Social Icon
  • Twitter Social Icon
  • Instagram Social Icon